Chatbots

AI chatbots and assistants for WhatsApp, web and Telegram

We develop conversational assistants that can support customers, answer questions, recommend products, query data, manage bookings, create requests and hand off to a human agent when needed.

Build my AI chatbot See features

An AI assistant connected to your business — not a generic bot

A good chatbot should not stop at basic FAQs. It should understand context, query real information, integrate with your systems, keep conversation history and know when to escalate to a person. At Digitup we build assistants for WhatsApp, Telegram, web or your own platform, sharing the same conversation logic and backend.

Channels we can integrate

WhatsApp Business

WhatsApp Business API integration for support, bookings, incidents, reminders, notifications and automated conversations.

Web chat

Embeddable widgets for any website with AI, context, history, forms, human handoff and backend connection.

Telegram bots for support, notifications, internal ops, automations, queries and conversational flows.

Your own platforms

Assistants inside SaaS products, mobile apps, backoffices, internal panels or corporate tools.

Common features

Automatic answers to frequent questions.
Availability, product, service or booking queries.
Personalized recommendations.
Incident management.
Sending instructions or documentation.
Conversation classification.
Automatic summaries for agents.
Handoff to a human agent.
Conversation review panel.
CRM, PMS, ERP or database connection.
WhatsApp or Telegram notifications.
LLM cost and usage control.

Examples of assistants we can create

Assistant for tourist apartments

Handles questions before, during and after the stay: availability, check-in, check-out, keys, rules, parking, WiFi, incidents and handoff to staff.

Sales assistant

Recommends products or services, answers questions, qualifies leads and routes opportunities to the sales team.

Support assistant

Resolves FAQs, queries documentation, drafts answers, classifies incidents and reduces team workload.

Travel and booking assistant

Helps search options, compare availability, recommend services and guide the user through booking.

Architecture ready to grow

We can build the system with Python/FastAPI or Node.js/NestJS backends, PostgreSQL or MongoDB, LLM integrations, admin panel, logs, conversation control, business rules and external APIs.

Conversational backend.
User management.
Conversation management.
WhatsApp Business integration.
Web widget.
Agent panel.
Knowledge base.
Document RAG.
History and context.
Human handoff system.
Metrics and monitoring.

FAQ

Frequently asked questions

Clear answers about how we work and what you can hire us for.

Can I have an AI chatbot on WhatsApp Business?

Yes. We integrate WhatsApp Business API with a conversational backend, business rules, history and, when needed, RAG over your documents or data.

Can the chatbot hand off to a human?

Yes. We design handoff flows with context and conversation summaries so your team does not start from zero.

Can the same assistant work on web, WhatsApp and Telegram?

Yes. We can share the same logic and backend across channels while adapting each interface.

How is this different from a fixed-reply bot?

An AI assistant understands natural language, queries data, keeps context and can run real actions. A classic bot usually sticks to menus and static answers.

Do I need a control panel for the team?

In most projects yes: conversation panel, metrics, knowledge base and LLM cost control.

Want to automate customer support with AI?

We can help you create an assistant connected to your data, channels and real processes.

Create an AI assistant