WhatsApp Business
WhatsApp Business API integration for support, bookings, incidents, reminders, notifications and automated conversations.
AI chatbots and assistants for WhatsApp, web and Telegram
We develop conversational assistants that can support customers, answer questions, recommend products, query data, manage bookings, create requests and hand off to a human agent when needed.
An AI assistant connected to your business — not a generic bot
A good chatbot should not stop at basic FAQs. It should understand context, query real information, integrate with your systems, keep conversation history and know when to escalate to a person. At Digitup we build assistants for WhatsApp, Telegram, web or your own platform, sharing the same conversation logic and backend.
Channels we can integrate
The same assistant can live on WhatsApp, web, Telegram or inside your product, sharing logic, data and history across channels.
Web chat
Embeddable widgets for any website with AI, context, history, forms, human handoff and backend connection.
Telegram
Telegram bots for support, notifications, internal ops, automations, queries and conversational flows.
Your own platforms
Assistants inside SaaS products, mobile apps, backoffices, internal panels or corporate tools.
Common features
Automatic answers to frequent questions
Answers FAQs with your business context and escalates when unsure.
Availability, product, service or booking queries
Looks up live catalog, stock or booking data in the moment.
Personalized recommendations
Suggests options from history, preferences or the live conversation.
Incident management
Classifies, prioritizes and logs incidents for the right team.
Sending instructions or documentation
Sends guides, PDFs or clear steps inside the same chat.
Conversation classification
Tags chats by topic, urgency or intent for cleaner ops.
Automatic summaries for agents
Summarizes the thread so humans do not start from zero.
Handoff to a human agent
Passes the case with full context when a person is needed.
Conversation review panel
Review, audit and improve answers from a backoffice.
CRM, PMS, ERP or database connection
Reads and writes your systems for real actions, not just text.
WhatsApp or Telegram notifications
Alerts customers or teams on the channel they already use.
LLM cost and usage control
Tracks usage, limits and quality to keep cost under control.
Examples of assistants we can create
Assistant for tourist apartments
Handles questions before, during and after the stay: availability, check-in, check-out, keys, rules, parking, WiFi, incidents and handoff to staff.
Learn moreSales assistant
Recommends products or services, answers questions, qualifies leads and routes opportunities to the sales team.
Learn moreSupport assistant
Resolves FAQs, queries documentation, drafts answers, classifies incidents and reduces team workload.
Learn moreTravel and booking assistant
Helps search options, compare availability, recommend services and guide the user through booking.
Learn moreArchitecture ready to grow
We can build the system with Python/FastAPI or Node.js/NestJS backends, PostgreSQL or MongoDB, LLM integrations, admin panel, logs, conversation control, business rules and external APIs.
Conversational backend
API and dialogue logic ready to connect channels, rules and models.
User management
Identity, permissions and profiles for customers, agents and admins.
Conversation management
History, status and operational control for every live thread.
WhatsApp Business integration
Official channel wired to the same backend and business rules.
Web widget
Embeddable chat on your site with the same intelligence as WhatsApp.
Agent panel
Backoffice to review, intervene and operate conversations.
Knowledge base
Content and FAQs the assistant uses to answer accurately.
Document RAG
Query your own PDFs and docs without retraining the model.
History and context
Conversation memory for coherent answers over time.
Human handoff system
Escalation to a person with full context when needed.
Metrics and monitoring
Usage, quality, errors and cost under control from day one.
WhatsApp BusinessWeb widgetDocument RAGHuman handoffOmnichannel context
Specialised services
What kind of AI assistant does your business need?
It depends on the channel and the work it has to do: answering on WhatsApp, running tasks in your systems, answering from your documents, handling calls or adding AI to the software you already use. Each case has its own page with features, costs and limits.
My customers write to me on WhatsApp
WhatsApp AI chatbot
An assistant on the official WhatsApp Business API, connected to your CRM, calendar or ERP and with handover to a person. Where it fits, we start from AlisaBot, our own chatbot platform.
View serviceI want the AI to do tasks, not just answer
AI agents
An AI agent reads your email, your documents and your CRM, prepares the work and carries it out following your rules. Anything that needs judgement is approved by a person.
View serviceI need answers based on our documents
RAG for business
An assistant that searches your manuals, contracts or catalogue and cites the source of each answer. We applied it to the Mundomar Cruceros catalogue.
View serviceI want the AI to answer the phone
AI voice agent
A virtual receptionist that handles calls, resolves frequent questions, manages appointments and passes anything that needs judgement to your team. It connects to your line through providers such as Twilio or Telnyx.
View serviceI want AI inside the software we already use
AI integration
We connect models from OpenAI, Gemini, Anthropic or others to your CRM, ERP, website or app, and choose the model by task, cost and privacy.
View serviceFrequently asked questions
Can I have an AI chatbot on WhatsApp Business?
Yes. We integrate WhatsApp Business API with a conversational backend, business rules, history and, when needed, RAG over your documents or data.
Can the chatbot hand off to a human?
Yes. We design handoff flows with context and conversation summaries so your team does not start from zero.
Can the same assistant work on web, WhatsApp and Telegram?
Yes. We can share the same logic and backend across channels while adapting each interface.
How is this different from a fixed-reply bot?
An AI assistant understands natural language, queries data, keeps context and can run real actions. A classic bot usually sticks to menus and static answers.
Do I need a control panel for the team?
In most projects yes: conversation panel, metrics, knowledge base and LLM cost control.
What is the difference between a chatbot and an AI agent?
A chatbot converses with your customers: it answers, looks up data, handles simple tasks such as a booking and hands over to a person when needed. An AI agent works towards goals: it reads and writes in your systems, chains several steps (read an email, query the CRM, create a task) and follows your rules, with human approval for the steps that require it. Many projects combine both. If what you need is for the AI to carry out tasks, see AI agent development.
Can the chatbot answer using the information in our documents?
Yes, with RAG: before answering, the assistant searches your manuals, policies, contracts or catalogue and writes the answer from what it finds, indicating which document it comes from. If you change a document, the answer updates without retraining the model, and you can limit which documents each user can query according to their permissions. We applied it, for example, to the Mundomar Cruceros catalogue. We explain it in RAG for business.
How much does an AI chatbot cost?
Digitup Studio projects start at €1,000, with delivery from 2 weeks. A web chatbot with your company information is close to the minimum; integrations with CRM, calendar or ERP, more channels or more volume of information raise the price. Usage costs are separate: the AI model consumption and, on WhatsApp, what Meta charges for the messages the company sends. Depending on the project, you can pay as a fixed project, over 6 or 12 months, or with Build & Run, a monthly fee; we explain it in ways of working and in WhatsApp AI chatbot.
Want to automate customer support with AI?
We can help you create an assistant connected to your data, channels and real processes.
Create an AI assistant